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~~ Terms & Conditions

This document was last updated on 7th June, 2021



  1. By providing your consent for us to use your Content (defined below), you hereby agree to these terms and conditions.
  2. The People’s Pantry/we/our/us in these terms refer to The People’s Pantry Limited, company registration number 13383657, with its registered address at Islington London, N1
  3. You warrant and represent that you are 16 years or over and have access to a valid and genuine Third Party Platform account.
  4. These terms and conditions apply to our use of any and all content, including without limitation any words, pictures, images, data or information (“Content”) that you upload, post or share with us by any means, including without limitation by email, or by using any third-party websites or social media platforms (the “Third Party Platforms”).
  5. You hereby grant The People’s Pantry and its affiliates a non-exclusive, worldwide, transferable, royalty-free, irrevocable, perpetual right and licence (including full rights to sub-license) to use, reproduce and publish your Content (including, without limitation, the right to adapt, alter, amend or change your Content) in any media or format (whether known now or invented in the future) (“The People’s Pantry”) throughout the world without restriction.
  6. You give us your permission for us to redesign, archive, reproduce, disseminate, display, publicly perform and/or replay and make publicly accessible, as well as to cut and edit, adapt and modify your Content or any part of it.
  7. You warrant, represent and undertake to us that all Content you submit is your own work or that you have obtained all necessary rights and permissions of the relevant owner of the work and that you have all relevant rights in your Content to enable you to grant the rights and permissions in this clause 2.
  8. You hereby unconditionally and irrevocably waive and agree not to assert (or procure the same from any third party where applicable) any and all moral rights and any other similar rights and all right of publicity and privacy in any country in the world in connection with your Content, to the maximum extent permissible by law.
  9. If your Content contains any material that is not owned by or licensed to you and/or which is subject to third party rights, you are responsible for obtaining, prior to submission of your Content, all releases, consents and/or licenses necessary to permit use and exploitation of your Content by us without additional compensation. Please see clause 2 above for further details.
  10. You warrant, represent and undertake to us that your Content (including its use, publication and/or exploitation by us) shall not:

(a) infringe the copyrights or database rights, trademarks, rights of privacy, publicity or other intellectual property or other rights of any other person or entity; and/or

(b) contain any material which is defamatory of any person; and/or

(c) contain misleading or deceptive statements or omissions or misrepresentation as to your identity (for example, by impersonating another person) or your affiliation with any person or entity; and/or

(d) breach any legal or fiduciary duty owed to a third party, such as a contractual duty or a duty of confidence; and/or

(e) advocate, promote, or assist discrimination based on race, sex, religion, nationality, disability, sexual orientation or age; and/or

(f) contain any malicious code, such as viruses, worms, Trojan horses or other potentially harmful programmes, codes or material; and/or

(g) violate any other applicable law, statute, ordinance, rule or regulation, (together, or individually the “Legal Standards”).

  1. If your Content is corrupted, inappropriate, illegible or otherwise not in accordance with the Legal Standards or these terms and conditions then we will not accept your Content.
  2. You accept that we may choose not to use your Content or to remove your Content from any The People’s Pantry at any time. You agree that you will not receive any payment or other remuneration if we use your Content in any The People’s Pantry.
  3. To the extent it is permitted by law to do so, we accept no liability for any damage, injury or loss suffered by you, or any persons, due to our use of your Content.
  4. We will only use personal information supplied by you for the purposes of posting your Content, unless you provide your consent for us to use your personal information for any other agreed purpose.
  5. These terms and conditions are governed by English law and any disputes in relation to them are subject to the exclusive jurisdiction of the English courts.



Please read these terms and conditions carefully before using this site.

These terms of use (together with the documents referred to in it) tell you the terms of use on which you may make use of our website (together “our site”). Use of our site includes accessing, browsing, or registering to use our site. Please read these terms of use carefully before you start to use our site. By using our site, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms of use, you must not use our site. We recommend that you print a copy of these terms for future reference.


These terms of use refer to the following additional terms, which also apply to your use of our site:

Our Private Policy which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

Our Cookie Policy which sets out information about the cookies on our site.

If you purchase goods from our site, our Terms of Supply will apply to the sale of such goods.


INFORMATION ABOUT US is a site operated by The People’s Pantry Limited, a limited company registered in England and Wales with company number 13383657 and with its registered office at Islington, London, N1.



We may revise these terms of use at any time by amending this page. Please check this page from time to time to take notice of any changes we made, as they are binding on you.



We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it. We do not guarantee that our site, or any content on it, will be free from errors or omissions.



Our site is made available free of charge. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them. As a condition of your use of the site, you agree:

  • not to use the site for any purpose that is unlawful under applicable law, or is prohibited by these terms and conditions;
  • not to defame, disparage any body in a manner which is obscene, derogatory or offensive; and
  • to be responsible for ensuring that your use of the site is consistent with all applicable laws and regulations



If you choose a user name or password or similar as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. If you know or suspect that anyone other than you knows your user name or password, you must promptly notify us using the contact details set out below. You must not use anyone else’s account.

We have the right to disable any user name or password at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.



We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes.

You may not modify, copy, distribute, transmit, display, revise, perform, reproduce, publish, license, deep-link, create derivative works from, transfer, or sell any information or content obtained from the site unless expressly authorised by The People’s Pantry.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.



User content on our site includes (but is not necessarily limited to) customer reviews and feedback.

You agree that you will be solely responsible for your user content. Specifically, you agree, represent and warrant that you have the right to submit the user content and that all such user content will comply with our Terms of Use.

You agree that you will be liable to us and will, pay for any breach of the warranties given by you under this clause. You will be responsible for any loss or damage suffered by us as a result of such breach.

You (or your licensors, as appropriate) retain ownership of your user content and all intellectual property rights subsisting therein. When you submit user content you grant us an unconditional, non-exclusive, fully transferrable, royalty-free, perpetual, irrevocable, worldwide licence to use, store, archive, syndicate, publish, transmit, adapt, edit, reproduce, distribute, prepare derivative works from, display, perform and sub-licence your user content for the purposes of operating and promoting our site. In addition, you also grant other users the right to copy and quote your User content within our site.

If you wish to remove user content from our site, the user content in question will be deleted. Please note, however, that caching or references to your user content may not be made immediately unavailable (or may not be made unavailable at all where they are outside of Our reasonable control).

We may reject, reclassify, or remove any user content from our site where, in our sole opinion, it violates our terms of use, or if we receive a complaint from a third party and determine that the user content in question should be removed as a result.



You may only use our site in a manner that is lawful and that complies with the provisions of this clause. Specifically:

  • you must ensure that you comply fully with any and all local, national or international laws and/or regulations;
  • you must not use our site in any way, or for any purpose, that is unlawful or fraudulent;
  • you must not use our site to knowingly send, upload, or in any other way transmit data that contains any form of virus or other malware, or any other code designed to adversely affect computer hardware, software, or data of any kind; and
  • you must not use our site in any way, or for any purpose, that is intended to harm any person or persons in any way.

When submitting user content (or communicating in any other way using our site), you must not submit, communicate or otherwise do anything that is obscene, deliberately offensive, hateful or otherwise inflammatory; promotes violence; promotes or assists in any form of unlawful activity; discriminates against, or is in any way defamatory of, any person, group or class of persons, race, gender, religion, nationality, disability, sexual orientation or age; is intended or otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person; is calculated or is otherwise likely to deceive; is intended or otherwise likely to infringe (or threaten to infringe) another person’s right to privacy; misleadingly impersonates any person or otherwise misrepresents your identity or affiliation in a way that is calculated to deceive; infringes, or assists in the infringement of, the intellectual property rights (including, but not limited to, copyright, patents, trade marks and database rights) of any other party; or is in breach of any legal duty owed to a third party including, but not limited to, contractual duties and duties of confidence.

We reserve the right to suspend or terminate your access to our site if you materially breach the provisions of this clause or any of the other provisions of these terms of use. Specifically, We may take one or more of the following actions:

  • suspend, whether temporarily or permanently, your account and/or your right to access our site;
  • remove any user content submitted by you that violates this acceptable usage policy;
  • issue you with a written warning;
  • take legal proceedings against you for reimbursement of any and all relevant costs on an indemnity basis resulting from your breach;
  • disclose such information to law enforcement authorities as required or as we deem reasonably necessary; and/or
  • any other actions which we deem reasonably appropriate (and lawful).

We hereby exclude any and all liability arising out of any actions (including, but not limited to those set out above) that we may take in response to breaches of these terms of use.



The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.



If you are in breach of any of these terms and conditions, you agree to reimburse us for any costs, expenses, claims, proceedings, actions, losses, damages or liabilities incurred by us in relation to or arising from such a breach.

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the fullest extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with use of, or inability to use, our site; or use of or reliance on any content displayed on our site.

Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, loss of business opportunity or any other business losses.

We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods to you, which are set out in our Terms of Supply.



We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. We will report any breach of this provision to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.



You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any site where the main content of the site is of a controversial nature. You must not establish a link to our site in any website that is not owned by you and our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice.


Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources.



If we have your contact details (if, for example, you have an account) we may from time to time send you communications by email e.g. important notices and marketing emails. These communications will be sent in accordance with Our Private Policy. For questions or complaints about communications from us (including, but not limited to marketing emails), please contact us at



Any and all personal information that we may collect will be collected, used and held in accordance with Our Private Policy.



Please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.



These Terms of Supply (“Terms”) should be read in conjunction with our Privacy Policy and Terms of Use. They will tell you information about us and the legal terms and conditions on which we sell any of the goods (“Goods”) listed on our website (“our site”) to you.

These Terms will apply to any contract between us for the sale of Goods to you (“Contract”), whether you submit an order via our site or by telephone. Please read these Terms carefully and make sure that you understand them, before ordering any Goods from our site or by telephone. Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Goods, whether from our site or by telephone. You should print a copy of these Terms for future reference.

We amend these Terms from time to time as set out in clause 4. Every time you wish to order Goods, please check these Terms to ensure you understand the terms which will apply at that time.

These Terms, and any Contract between us, are only in the English language.



1.1. We operate the website We are The People’s Pantry Limited, a limited company registered in England and Wales.

1.2. Contacting us: to cancel a Contract in accordance with your legal right to do so as set out in clause 5, you just need to let us know that you have decided to cancel. The easiest way to do this is to e-mail us at If you are emailing us or writing to us please include details of your order to help us to identify it.

1.3. If we have to contact you: if we have to contact you or give you notice in writing, we will do so by e-mail or by post to the address you provide to us in your order.

1.4. When we refer, in these Terms, to “in writing”, this will include e-mail.



2.1. Your use of our site is governed by our Terms of Use (above) and we only use your personal information in accordance with our Privacy Policy. Please take the time to read these, as they include important terms which apply to you.

2.2. Our Goods are made available on our site for purchase by consumers only (a “consumer” being an individual acting for purposes which are wholly or mainly outside their trade, business, craft or profession). By submitting an order in accordance with these Terms you warrant and represent that you are a consumer and that you are at least 18 years old.

2.3. The images of the Goods on our site are for illustrative purposes only. Your Goods and any packaging may vary from that shown in images on our site.



3.1. Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order.

3.2. After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 3.3.

3.3. We will confirm our acceptance to you by sending you an e-mail that confirms that the Goods will be dispatched.

3.4. If we are unable to supply you with any Goods, for example because such Goods are not in stock or no longer available or because we cannot meet your requested delivery date, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Goods, we will refund you the full amount including any delivery costs charged as soon as possible.

3.5 We make all reasonable efforts to ensure that all descriptions and graphical representations of goods available from us correspond to the actual goods. Please note however that images and/or descriptions of packaging are for illustrative purposes only, the actual packaging of the goods may vary.



We amend these Terms from time to time. Please look at the bottom of this page to see when these Terms were last updated. Every time you order Goods from us (whether on our site or by telephone), the Terms in force at the time of your order will apply to the Contract between you and us. Any amendments we make to these Terms will not affect any order you have already submitted unless we are required to revise these Terms to reflect any changes in relevant laws and regulatory requirements. If we do have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. If you opt to cancel, you will have to return (at our cost) any Goods you have already received and we will arrange a full refund of the price you have paid, including any delivery charges.



5.1. If you are a consumer, you have a legal right to cancel a Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 during the period set out below in clause 5.3. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep the Goods, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens’ Advice Bureau or Trading Standards office.

5.2. However, this cancellation right does not apply in the case of Goods that are liable to deteriorate or expire rapidly or any Goods which become mixed inseparably with other items after their delivery.

5.3. Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order), which is when the Contract between us is formed. Your deadline for cancelling the Contract then depends on what you have ordered and how it is delivered, as set out below:

(a) If your Contract is for a single item (which is not delivered in instalments on separate days), the end date is the end of 14 days after the day on which you receive the Goods.

(b) If your Contract is for either one item (which is delivered in instalments on separate days) or multiple items (which are delivered on separate days), the end date is 14 days after the day on which you receive the last instalment of the Goods or the last of the separate Goods ordered.

5.4. To cancel a Contract, you just need to let us know that you have decided to cancel, as set out in clause 1.2 above.

5.5. If you cancel your Contract we will:

(a) refund the price you paid for the Goods. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the Goods, if this has been caused by your handling them in a way which would not be permitted in a shop (such as by opening any sealed food containers). If we refund the price paid before we are able to inspect the Goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

(b) refund any delivery costs you have paid for standard delivery. Any amount paid for express or other such delivery over and above the cost of standard delivery are non-refundable.

(c) make any refunds due to you without undue delay and in any event no later than:

(i) if you have received the Goods: 14 days after the day on which we receive the Goods back from you or, if earlier, the day on which you provide us with evidence that you have sent the Goods back to us; or

(ii) if you have not received the Goods: 14 days after you inform us of your decision to cancel the Contract.

5.6. If you have returned the Goods to us under this clause 5 because they are faulty or mis-described, we will refund the price of the Goods in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us.

5.7. We will make any refund to the credit card or debit card or PayPal account used by you to pay.



6.1. Our Dispatch Confirmation will include an estimated timescale for delivery. Occasionally our delivery to you may be affected by an Event Outside Our Control. See clause 9 for our responsibilities when this happens.

6.2. If no one is available at your address to take delivery, we will leave you a note that we have attempted to make delivery of the Goods if a designated safe place isn’t available. You should follow the instructions of the note to re-arrange delivery.

6.3. Delivery of an Order shall be completed when deliver the Goods to the address you gave us and the Goods will be your responsibility from that time. You own the Goods but the glass jars remain the property of The People’s Pantry, once delivery has been completed or (if later) once we have received payment in full, including all applicable delivery charges.



7.1. The prices of the Goods will be as quoted on our site at the time you submit your order. We use our best efforts to ensure that the prices of Goods are correct at the time when the relevant information was entered onto the system.

7.2. Prices for our Goods may change from time to time, but changes will not affect any order you have already placed for which we have issued a Dispatch Confirmation.

7.3. The price of the Goods includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Goods in full before the change in VAT takes effect.

7.4. The price of the Goods does not include delivery charges. Our delivery charges are as advised to you during the online check-out process. In most cases our delivery charges are free.

7.5. You can only pay for Goods using a debit card or credit card (we accept the following cards: Visa, Mastercard) or by PayPal. Payment for the Goods and all applicable delivery charges is to be made in advance and we will charge your debit card, credit card or PayPal account at the time you submit your order. In the event that we are unable to process or accept your order we will refund any amounts you have paid in advance in full.



8.1. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into the Contract.

8.2. We only supply the Goods for domestic and private use. You agree not to use the Goods for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, loss of business opportunity or any other business losses.

8.3. We do not in any way exclude or limit our liability for:

(a) death or personal injury caused by our negligence;

(b) fraud or fraudulent misrepresentation;

(c) any breach of the terms implied by section 12 to 15 of the Sale of Goods Act 1979 (title and quiet possession, description, satisfactory quality, fitness for purpose and samples); and

(d) defective Goods under the Consumer Protection Act 1987.



9.1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An “Event Outside Our Control” means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications or transport networks.

9.2. If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

(a) we will contact you as soon as reasonably possible to notify you; and

(b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Goods to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

9.3. You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant Goods you have already received and we will refund the price you have paid, including any delivery charges.



10.1. We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. We will always notify you if this happens. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

10.2. This Contract is between you and us. No other person shall have any rights to enforce any of its terms.

10.3. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

10.4. If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

10.5. These Terms, any Contract for the purchase of Goods through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

10.6 The above Terms of Use and Terms of Supply contain the entire understanding and agreement between you and The People’s Pantry and supersedes and replaces any representation, statement or other communication (whether written or otherwise) made by you or The People’s Pantry which is not contained herein.